Due to COVID-19, you may experience longer than usual order processing times. Dank you for your patience.
FREE US SHIPPING + A FREE MASK FOR OVER $150
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Store Policy

Shipping 

Due to COVID-19, you may experience longer than usual order processing time. Dank you for your patience.

We offer shipping within the U.S. and Canada only. The standard shipping generally takes 5-8 business days after the order is processed. We offer expedited shipping methods as well. We do not ship any of our flower goods since it is (yet) illegal. Please visit www.sundaeflowers.com if you’re craving visuals of beautiful flowers.

Returns and Exchanges

ALL SALES ARE FINAL. All merchandise are not eligible for returns, exchanges or credits once purchased. Please check all your information including chosen product sizing, shipping address, billing address, etc. that you are submitting is correct as it cannot be modified or changed. We will only accept returns for refund or exchanges for items damaged in transit. To request a return or an exchange, please email us within 7 days of receiving the item at counselor@sundae.school with a photo proof, then return the damaged item back to us. Upon receipt of the damaged item, we will ship out a replacement, if available, or issue a refund. 

Missing or Stolen Packages

Sundae School is not responsible for any missing, lost, or stolen packages. After the packaged goods are shipped out of our fulfillment center, we are not held liable. Please contact the carrier directly with any shipping related issues.

 

 

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